Legal

Complaints

Last updated: 15 July 2026

How to raise a complaint with RummoPay and what happens next.

1. Our commitment

We take complaints seriously and aim to put things right quickly and fairly. This policy explains how to raise a concern and what to expect.

2. How to complain

Contact us through our contact page with your account details and a description of the issue. The more detail you provide, the faster we can help.

3. Acknowledgement

We will acknowledge your complaint promptly and let you know who is handling it.

4. Investigation & response

We will investigate and aim to provide a final response within the timeframe required by applicable regulation, explaining our findings and any resolution.

5. If you're not satisfied

If you are not happy with our final response, you may be able to escalate to the relevant external ombudsman or regulator for your jurisdiction.

RummoPay Investments Limited, incorporated in British Columbia, Canada (No. BC1563746). Registered as a Money Services Business with FINTRAC (No. N300000812). Registered office: 6559 Victoria Drive, Vancouver, British Columbia, V5P 3X9, Canada.

Questions? Reach us via the contact page.